Account and access
Sign-in problems, invite access, verification, account details, or trouble moving between the app and member web portal.
Help when you need it
Lifty Fifty support
Get help with account access, the mobile app, the member web portal, training records, subscriptions, privacy, or data requests.
Email supportSupport is currently handled by email at support@liftyfifty.app.
What we can help with
Start with the issue you are seeing
App and training records
App errors, programme or workout issues, missing history, movement content, progress records, or unexpected behaviour.
Subscription and billing access
Tell us which store or purchase route you used. Apple or Google may manage cancellation and refund decisions; never email payment-card details.
Privacy and your data
Questions about personal data, privacy, selected data deletion, or closing and deleting your account.
Help us investigate
What to include
- The email address used for your Lifty Fifty account.
- Your device, operating system, and browser where relevant.
- The app version or build number if it is available to you.
- What you expected, what happened, and steps that reproduce it.
- A screenshot with personal or sensitive information removed.
Never send your password, payment-card details, authentication codes, or unnecessary health information by email.
Account and data requests
Direct request routes
Safety and emergencies
Lifty Fifty support is not an emergency or medical service. Stop exercising and seek qualified medical advice if you experience pain, dizziness, chest discomfort, or other concerning symptoms. Contact your local emergency service if you need urgent help.